NSW Takes Decisive Steps Against Unlawful Merchant Fee Practices
NSW Takes Decisive Steps Against Unlawful Merchant Fee Practices
1
The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.
The New South Wales (NSW) Government is taking robust measures to rectify years of unlawful merchant fee surcharges on customer transactions.
Despite ongoing legal concerns, these fees persisted for nearly a decade, a legacy of policy directives laid out by the former Liberal-National government.
During a review of the 2023-24 financial statements, the NSW Auditor-General highlighted the issue of unauthorized fee surcharges. The revelations were surprising, bringing the matter forcefully to the notice of the current administration.
For years, legal advice from the Crown Solicitor's Office, beginning in February 2016 through December 2022, consistently warned against the unlawful imposition of merchant fees by Service NSW. Despite such advice, over 92 million transactions incurred charges close to a whopping $144 million. The surcharges, conceptualized as cost recovery for transaction fees by payment providers, were initially sanctioned by NSW Treasury in 2012.
The spotlight is on mini transactions such as 30 cents for a driver's licence renewal, 29 cents for a marriage certificate, and a $1.92 fee to renew a small car registration. These seemingly small fees added up, creating a significant financial burden on the public.
With this information now public, the current government, led by the Minns Labor administration, has moved swiftly, creating a dedicated incident management taskforce to stem these unauthorized charges and to mitigate future occurrences.
Notably, customers affected by these charges are urged to register for updates regarding the government's corrective measures through Service NSW channels either online at the official website or via their service hotline.
The Ministers for Customer Service, Digital Government, and Finance, have sought an independent inquiry by requesting the NSW Ombudsman to investigate potential maladministration. The department's Secretary has also escalated the case to the Ombudsman and the Independent Commission Against Corruption, highlighting concerns over ignored legal advice.
A proactive approach by the new taskforce has successfully shut down over 80% of unlawful surcharges in Service NSW transactions and more than 90% of online payments. For now, all other remaining transaction fees, including those from in-person credit card terminals, are being rapidly phased out. To accommodate citizens, Service Centres are offering surcharge-free payment alternatives, such as cash payments.
Amid ongoing remedial undertakings, the NSW government has instructed all departments to audit their merchant fee practices by the end of November to ascertain legal oversight and compliance, echoing Minister for Finance Courtney Houssos’s comments: “Families, households, and businesses expect governments to act within the confines of the law.”
Minister Jihad Dib also emphasized the urgency, stating: “Our priority has been to halt these charges swiftly.” He underscored the ethical need for transparency regarding the past continuation of these fees despite the legal advisories.
Published:Monday, 4th Nov 2024 Source: Paige Estritori
Please Note: If this information affects you, seek advice from a licensed professional.
In a significant development for the motorcycle industry, KTM AG has successfully secured €600 million in funding to meet its debt obligations, marking a pivotal step in the company's ongoing financial restructuring. This funding ensures KTM's ability to continue operations and reinforces its position in the global motorcycle market. - read more
The Australian motorcycle market has experienced a modest decline in sales during the first nine months of 2025, with a 2.2% decrease compared to the same period in 2024. According to data from the Federal Chamber of Automotive Industries (FCAI), a total of 63,988 motorcycles were sold between January and September 2025. - read more
Peter Stevens Motorcycles, a cornerstone of Australia's motorcycle retail industry since 1970, has entered voluntary administration, revealing debts exceeding $65.9 million. This development casts uncertainty over the future of the company's 400 employees and its extensive customer base. - read more
MotorCycle Holdings Limited, Australia's largest motorcycle dealership group, has announced a remarkable financial performance for the fiscal year 2025, achieving a record revenue of $650 million. This figure represents an 11.6% increase compared to the previous year, underscoring the company's robust growth trajectory in a competitive market. - read more
If you’re considering purchasing a motorcycle in Australia, one of the critical decisions you'll face is whether to buy a new or used one. This decision can significantly impact your finances, so making an informed choice is paramount. - read more
Getting ready to purchase a motorcycle is an exciting experience, but if you're planning to finance this dream with a loan, it's essential to understand the process. Securing a motorcycle loan can seem daunting, yet being well-prepared can significantly influence your success. - read more
Are you dreaming of hitting the open road on a brand-new motorcycle, but unsure about the financial leap it requires? Navigating the world of motorcycle loans can initially seem daunting, but understanding how to secure a favourable deal is crucial. - read more
Are you thinking about hitting the open road on a brand-new motorcycle? Before you rev up and ride off, it’s crucial to understand the financial aspects of securing a motorcycle loan. While the idea of cruising on two wheels is exciting, navigating the loan process can be a bit tricky if you’re not prepared. - read more
Start Here
Knowledgebase
Derivative: A financial security whose value is dependent upon or derived from an underlying asset or group of assets.
