NSW Takes Decisive Steps Against Unlawful Merchant Fee Practices
NSW Takes Decisive Steps Against Unlawful Merchant Fee Practices
The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.
The New South Wales (NSW) Government is taking robust measures to rectify years of unlawful merchant fee surcharges on customer transactions.
Despite ongoing legal concerns, these fees persisted for nearly a decade, a legacy of policy directives laid out by the former Liberal-National government.
During a review of the 2023-24 financial statements, the NSW Auditor-General highlighted the issue of unauthorized fee surcharges. The revelations were surprising, bringing the matter forcefully to the notice of the current administration.
For years, legal advice from the Crown Solicitor's Office, beginning in February 2016 through December 2022, consistently warned against the unlawful imposition of merchant fees by Service NSW. Despite such advice, over 92 million transactions incurred charges close to a whopping $144 million. The surcharges, conceptualized as cost recovery for transaction fees by payment providers, were initially sanctioned by NSW Treasury in 2012.
The spotlight is on mini transactions such as 30 cents for a driver's licence renewal, 29 cents for a marriage certificate, and a $1.92 fee to renew a small car registration. These seemingly small fees added up, creating a significant financial burden on the public.
With this information now public, the current government, led by the Minns Labor administration, has moved swiftly, creating a dedicated incident management taskforce to stem these unauthorized charges and to mitigate future occurrences.
Notably, customers affected by these charges are urged to register for updates regarding the government's corrective measures through Service NSW channels either online at the official website or via their service hotline.
The Ministers for Customer Service, Digital Government, and Finance, have sought an independent inquiry by requesting the NSW Ombudsman to investigate potential maladministration. The department's Secretary has also escalated the case to the Ombudsman and the Independent Commission Against Corruption, highlighting concerns over ignored legal advice.
A proactive approach by the new taskforce has successfully shut down over 80% of unlawful surcharges in Service NSW transactions and more than 90% of online payments. For now, all other remaining transaction fees, including those from in-person credit card terminals, are being rapidly phased out. To accommodate citizens, Service Centres are offering surcharge-free payment alternatives, such as cash payments.
Amid ongoing remedial undertakings, the NSW government has instructed all departments to audit their merchant fee practices by the end of November to ascertain legal oversight and compliance, echoing Minister for Finance Courtney Houssos’s comments: “Families, households, and businesses expect governments to act within the confines of the law.â€
Minister Jihad Dib also emphasized the urgency, stating: “Our priority has been to halt these charges swiftly.†He underscored the ethical need for transparency regarding the past continuation of these fees despite the legal advisories.
Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.
Australia’s motorcycle market is ahead of last year after the first nine months of 2026, but the latest FCAI-audited figures point to a recovery driven mainly by off-road demand rather than a uniform lift across every type of bike. For riders thinking about motorbike finance, that distinction matters because the practical costs attached to a trail bike, junior motorcycle, scooter or road machine can look very different once purchase price, transport, gear, insurance and maintenance are considered together. - read more
The latest national lending indicators give motorcycle buyers another useful signal: Australians are still willing to finance vehicles, but the decision is increasingly being shaped by repayment comfort rather than headline purchase price alone. - read more
Fresh September personal loan comparisons are a useful checkpoint for Australian riders planning to finance a new or used motorcycle. While headline interest rates remain an obvious starting point, the latest market settings continue to show why borrowers should look beyond the most attractive advertised number before making a decision. - read more
Fresh national economic figures have given Australian borrowers another reason to stay practical when planning a motorcycle purchase. While the latest growth signals suggest the economy is still moving forward, they also reinforce a familiar message for riders: finance conditions can remain uneven even when broader market confidence improves. - read more
Thinking about financing a motorcycle? Before you apply, it helps to understand the common mistakes that can make a motorcycle loan more expensive, confusing or stressful than expected. This guide explains practical pitfalls to watch for so you can approach the loan process more carefully and with clearer expectations. - read more
In recent years, there has been a significant increase in the number of female motorcycle riders in Australia. According to the Australian Bureau of Statistics, the number of female motorcycle riders has increased by 20% in the last 5 years. This trend is not unique to Australia, as other countries are also seeing an increase in female ridership. - read more
Motorcycle loan applicants in Australia should understand how responsible lending, credit contracts, hardship support, credit reporting and complaints processes can affect them before and after signing a loan agreement. - read more
Financing a used motorcycle can be practical, but it adds extra checks around ownership, existing finance, condition, registration and loan settlement. This guide explains the key steps Australian buyers should take before committing. - read more
Knowledgebase
Blue Chip Stock: Shares in a large, reputable, and financially stable company with a history of reliable earnings and dividend payments.
No comments yet. Be the first to share your thoughts.