NSW Takes Decisive Steps Against Unlawful Merchant Fee Practices
NSW Takes Decisive Steps Against Unlawful Merchant Fee Practices
The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.
The New South Wales (NSW) Government is taking robust measures to rectify years of unlawful merchant fee surcharges on customer transactions.
Despite ongoing legal concerns, these fees persisted for nearly a decade, a legacy of policy directives laid out by the former Liberal-National government.
During a review of the 2023-24 financial statements, the NSW Auditor-General highlighted the issue of unauthorized fee surcharges. The revelations were surprising, bringing the matter forcefully to the notice of the current administration.
For years, legal advice from the Crown Solicitor's Office, beginning in February 2016 through December 2022, consistently warned against the unlawful imposition of merchant fees by Service NSW. Despite such advice, over 92 million transactions incurred charges close to a whopping $144 million. The surcharges, conceptualized as cost recovery for transaction fees by payment providers, were initially sanctioned by NSW Treasury in 2012.
The spotlight is on mini transactions such as 30 cents for a driver's licence renewal, 29 cents for a marriage certificate, and a $1.92 fee to renew a small car registration. These seemingly small fees added up, creating a significant financial burden on the public.
With this information now public, the current government, led by the Minns Labor administration, has moved swiftly, creating a dedicated incident management taskforce to stem these unauthorized charges and to mitigate future occurrences.
Notably, customers affected by these charges are urged to register for updates regarding the government's corrective measures through Service NSW channels either online at the official website or via their service hotline.
The Ministers for Customer Service, Digital Government, and Finance, have sought an independent inquiry by requesting the NSW Ombudsman to investigate potential maladministration. The department's Secretary has also escalated the case to the Ombudsman and the Independent Commission Against Corruption, highlighting concerns over ignored legal advice.
A proactive approach by the new taskforce has successfully shut down over 80% of unlawful surcharges in Service NSW transactions and more than 90% of online payments. For now, all other remaining transaction fees, including those from in-person credit card terminals, are being rapidly phased out. To accommodate citizens, Service Centres are offering surcharge-free payment alternatives, such as cash payments.
Amid ongoing remedial undertakings, the NSW government has instructed all departments to audit their merchant fee practices by the end of November to ascertain legal oversight and compliance, echoing Minister for Finance Courtney Houssos’s comments: “Families, households, and businesses expect governments to act within the confines of the law.â€
Minister Jihad Dib also emphasized the urgency, stating: “Our priority has been to halt these charges swiftly.†He underscored the ethical need for transparency regarding the past continuation of these fees despite the legal advisories.
Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.
Fresh national economic figures have given Australian borrowers another reason to stay practical when planning a motorcycle purchase. While the latest growth signals suggest the economy is still moving forward, they also reinforce a familiar message for riders: finance conditions can remain uneven even when broader market confidence improves. - read more
The Reserve Bank’s latest policy commentary has reinforced a message that matters for Australian motorcycle buyers: borrowing conditions may be steadier than they were during the sharpest phase of rate rises, but that does not automatically translate into cheaper bike finance. Inflation, household spending, wages and employment data remain central to the rate outlook, and lenders are still pricing personal credit according to their own funding costs, appetite for risk and borrower assessment settings. - read more
The Reserve Bank of Australia's latest decision to leave the cash rate unchanged keeps borrowing conditions steady for now, but it does not remove the need for careful finance planning. For Australian riders looking at a new commuter bike, a touring upgrade or a used weekend machine, the message is straightforward: stable official rates may support confidence, yet individual motorcycle loan costs still vary widely. - read more
Fresh personal loan comparisons across the Australian market are a useful reminder for motorcycle buyers: the cheapest-looking rate is not always the lowest-cost way to fund a new or used bike. Recent market updates continue to show meaningful differences between lenders, including advertised interest rates, comparison rates, upfront fees, ongoing charges and eligibility settings. - read more
Buying a motorcycle can be exciting, but applying for finance is easier to approach when you understand your budget, documents, credit position and ownership costs first. This guide explains the key steps to take before applying for a motorcycle loan in Australia, so you can compare options with clearer expectations and avoid rushing into a commitment you have not fully reviewed. - read more
There's nothing quite like the thrill of hitting the open road on your motorcycle. The freedom, the exhilaration, and the sense of adventure are unparalleled. For many Australians, motorcycling isn't just a mode of transport; it's a passion and a lifestyle choice. - read more
The wind in your hair, the roar of the engine, and the freedom of the open road – there's nothing quite like the thrill of owning your dream motorcycle. For many enthusiasts, it's not just a mode of transportation; it's a lifelong ambition, a symbol of adventure and independence. But unless you've been saving for years, the prohibitive cost could make this dream seem out of reach. - read more
Thinking about financing a motorcycle? Before you apply, it helps to understand the common mistakes that can make a motorcycle loan more expensive, confusing or stressful than expected. This guide explains practical pitfalls to watch for so you can approach the loan process more carefully and with clearer expectations. - read more
Start Here
Knowledgebase
Adjustable-Rate Mortgage (ARM) Cap: A limit on how much the interest rate or the payment can change for an Adjustable-Rate Mortgage.
No comments yet. Be the first to share your thoughts.