Bike Loans Australia publishes general information, tools and resources about motorbike finance. You can explore our information and resources. We do not accept loan applications or quote requests, arrange referrals, or provide personalised financial or credit advice.
We also value your feedback and suggestions - they help us continually improve the Bike Loans Australia experience and ensure our information and resources meet the needs of our readers.
For general questions, compliments or complaints about our website, please write to Clark Family Pty Ltd at the mailing address below.
If your enquiry relates to a quote, application status, existing insurance policy or loan, repayment, claim, approval decision or another matter being handled by a broker, lender, insurer or other provider, you should contact that business directly. We do not make lending or insurance decisions and do not have access to brokers’ or providers’ application, policy, loan or claims systems.
If you previously submitted an enquiry through this website and need assistance identifying the broker or provider to whom your enquiry was referred, you may write to us at the mailing address below and we will check our historical referral records. This is administrative assistance with a past enquiry, not a new referral service.
Please do not send sensitive personal or financial information, such as passwords, banking details, credit card details, Tax File Numbers or identification documents. Include only the information necessary for us to understand your request.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about our website, including the way your personal information has been handled, please write to us at the mailing address above in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If your complaint concerns a financial product or a broker, lender or insurer, contact that business first. If you are not satisfied with its response, you can contact the Australian Financial Complaints Authority (AFCA) to check whether it can consider your complaint. AFCA is an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide when contacting us will be handled in accordance with our Privacy Policy. We use this information to respond to your enquiry and manage your request, not to arrange finance or make new referrals.
You can request access to or correction of your personal information at any time by contacting us in writing.
Website Operator
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
For general information about financial services licensing and regulatory matters, please visit the ASIC website.
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