We also value your feedback and suggestions — they help us continually improve the Bike Loans Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Feeling the wind rushing past you as you glide down the open road, with the growl of the engine as your soundtrack – the thrill of motorcycle ownership is a unique blend of freedom, excitement, and passion. In Australia, where the vistas are as captivating as the sense of adventure, owning a motorcycle is not just about transportation; it's a way to experience the landscape to its fullest. - read more
Motorcycles are increasingly becoming a popular choice for young adults in Australia. The thrill of the open road, combined with the freedom a motorcycle offers, makes it an appealing option. However, before revving up the engine, it's crucial to understand the financial aspects, particularly when considering taking out a loan to purchase your dream bike. - read more
When it comes to purchasing a motorcycle, many riders opt for financing their purchase through a loan. While it allows you to enjoy the thrill of riding without hefty upfront costs, it's important to manage your monthly loan repayments effectively. By saving money on your motorcycle loan repayments, you can free up funds for other important expenses or accelerate the pay-off process. - read more
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The Australian motorcycle market has exhibited remarkable resilience in 2025, recording a modest 1.3% decline in total sales compared to the previous year. According to data from the Federal Chamber of Automotive Industries (FCAI), 92,967 motorcycles and off-highway vehicles were sold across the country during this period. - read more
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Mortgage Document: The physical contract agreement that a Mortgagee (lender) enters into with a Mortgagor (borrower) outlining the precice terms of a mortgage loan.
