We also value your feedback and suggestions — they help us continually improve the Bike Loans Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Imagine the thrill of cruising down Australia's scenic coastlines or thundering through its vast outback with nothing but the open sky above and the roar of the engine beneath. This dream of bike ownership is an alluring prospect for many, promising a sense of freedom that is hard to find elsewhere. - read more
The importance of motorcycle maintenance cannot be understated, especially when faced with the unique and shifting weather conditions that span our vast continent. From the scorching heat of the Outback to the wet and windy coastline, traversing Australia on two wheels requires your machine to be as adaptable as you are. - read more
For many, experiencing the allure of the open road on two wheels isn't just about the destination; it's about the journey itself. Motorcycling represents freedom, a sense of adventure, and an expression of personal style. However, as with any significant purchase, it's crucial to approach the financing of your dream bike with as much enthusiasm as you do when selecting the make and model. - read more
When it comes to buying a new motorcycle, financing is often the most suitable solution for most people. There are two main options available: bike loans and personal loans. It's important to understand the key differences between the two to help you make an informed decision. - read more
Geely Australia has unveiled an enticing end-of-financial-year finance offer, providing a 0.88% per annum comparison rate on its EX5 Extended Range electric SUV and Starray EM-i models. This limited-time promotion runs from May 1 to June 30, 2026, aiming to make these vehicles more accessible to Australian consumers. - read more
In a landmark decision, the Federal Court has imposed a total of $7 million in fines on Cigno Australia and BSF Solutions for operating an illegal payday lending scheme. Each company has been fined $3 million, with their respective directors, Mark Swanepoel and Brenton Harrison, receiving individual fines of $500,000. - read more
Recent data from the Australian Finance Industry Association (AFIA) reveals a significant 48% year-on-year increase in electric vehicle (EV) financing as of February 2026. This surge comes despite a nearly 3% decline in the overall motor finance market, highlighting a growing consumer shift towards EVs. - read more
Yamaha Motor Australia has announced an enticing finance offer for motorcycle enthusiasts, providing a 2.99% per annum comparison rate on select 2026 and earlier road bike models. This limited-time offer is available from April 1 to June 30, 2026, aiming to make Yamaha's popular models more accessible to riders across the country. - read more
