The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.
A surge in scam reports has highlighted ongoing challenges as Australians continued to lose significant sums to fraudulent schemes.
Despite efforts to combat scams, reports to the national complaints authority reached unprecedented levels in 2023/24.
The Australian Financial Complaints Authority disclosed in its latest report that over 10,000 scams were reported last year, marking an alarming 81% surge compared with the previous reporting period. While this escalation is troubling, David Locke, chief ombudsman for the authority, noted a decline was observed in the later quarters.
"This decline in reports is heartening, but it's certainly not time for complacency," Locke emphasized. Initiatives by both the federal government and major banks have been cited as contributing factors to the reduction in scam activities.
However, Locke warns that "there is still a long way to go" in effectively addressing and mitigating scams across the board. The authority encountered over 10,000 scam-related cases, resolving 70% within 60 days, showcasing a need for faster and more efficient processes.
The ongoing fight against scams was coupled with a rise in financial distress cases. Complaints spurred by financial hardship increased by 18%, highlighting struggles with home, personal, and credit card loans. Ineffective communication and subpar handling during hardship assistance processes were frequently cited grievances.
Locke conveyed concerns regarding the financial industry’s response to these challenges, stating, "Over the past two years, consumers have faced a record level of premium growth in both car and home insurance." There remains a noticeable scarcity of adaptive measures concerning suitable resources and supportive product frameworks.
This article draws information from a recent AAP-delivered update, outlining critical elements of the Australian financial landscape over the past year. Navigating the complex web of financial fraud demands concerted efforts-from improving customer service to designing products focused on resolving grievances swiftly.
Published:Thursday, 31st Oct 2024 Source: Paige Estritori
Please Note: If this information affects you, seek advice from a licensed professional.
Suzuki Motorcycles Australia has announced a strategic partnership with Pepper Asset Finance, aiming to provide customers with more flexible and accessible financing options for both new and used motorcycles. This collaboration is set to enhance the purchasing experience for Australian riders by offering tailored financial solutions. - read more
The Australian motorcycle industry has encountered a significant downturn, with sales dropping by 11% in the first quarter of 2024 compared to the same period in 2023. According to the Federal Chamber of Automotive Industries (FCAI), a total of 19,903 motorcycles and off-highway vehicles (OHVs) were sold between January and March 2024, highlighting the impact of economic challenges on consumer spending. - read more
Peter Stevens Motorcycles, a cornerstone of Australia's motorcycle retail industry since 1970, has entered voluntary administration, revealing debts exceeding $65.9 million. This development casts uncertainty over the future of the company's 400 employees and its extensive customer base. - read more
In a notable achievement within the Australian motorcycle industry, MotorCycle Holdings Limited has reported an 8% increase in new motorcycle sales for the fiscal year ending June 30, 2025. This growth significantly outpaces the national market's modest 1% increase during the same period. - read more
Riding a motorcycle is an exhilarating experience, especially for female motorcycle enthusiasts who enjoy the thrill of speed. However, choosing the right motorcycle for speed is crucial to ensure a safe yet thrilling ride. - read more
Motorcycle financing is a convenient way for enthusiasts to purchase their dream bikes without having to pay the full cost upfront. However, understanding the potential pitfalls and avoiding them is crucial to ensure a smooth and cost-effective financing experience. - read more
Securing a motorcycle loan is a significant step for many Australians who dream of hitting the open road on two wheels. Not only does it provide personal freedom, but it also offers a sense of adventure and independence that’s hard to match. - read more
When it comes to purchasing a new motorcycle, securing favorable loan terms is essential for a smooth and affordable financial transaction. Negotiating motorcycle loan terms allows you to have better control over interest rates, loan duration, and repayment conditions, ultimately ensuring that you secure the best possible deal. - read more
Start Here
Knowledgebase
Mortgagor: A person who offers to assign an asset as security (e.g. real estate) under a mortgage loan contract. The lender (mortgagee) holds the legal ownership of the security until the loan is repaid and the mortgage is discharged.
